Terms of Service
MAPFLOW RECEPTION
TERMS OF SERVICE
Effective Date: August 3, 2026 | Version 1.1
These Terms of Service ("Terms") form a binding agreement between you or the business you represent ("Customer," "you," or "your") and Ben Koehler, an individual doing business as MapFlow Reception ("MapFlow Reception," "Provider," "we," "us," or "our"). These Terms govern your purchase and use of MapFlow Reception's AI receptionist, call-handling, scheduling-assistance, notification, and related services.
PLEASE READ THESE TERMS CAREFULLY. By checking an acceptance box during onboarding or checkout, submitting onboarding information after being presented with these Terms, paying for the Service, accessing the Service, or authorizing the Service to go live, you agree to these Terms and represent that you have authority to bind the Customer identified in the Order.
1. Eligibility, Business Use, and Authority
The Service is offered for lawful business and commercial use, including use by corporations, limited liability companies, partnerships, sole proprietors, and individuals operating or preparing to operate a business. It is not intended for personal, family, or household use.
You must be at least 18 years old. If you accept these Terms for a business or other organization, you represent and warrant that you have authority to bind that entity. You also represent that you are authorized to provide and manage the business information, telephone numbers, calendars, notification numbers, and other accounts connected to the Service.
2. Orders and Contract Documents
Your checkout page, payment link, order confirmation, proposal, or other written order accepted by MapFlow Reception (each, an "Order") identifies the selected plan, recurring fee, included usage, overage rate, location or account limits, and any special terms. Each Order is incorporated into these Terms.
If documents conflict, the following order of precedence applies: (1) a signed or expressly accepted Order; (2) these Terms; (3) any separately posted Refund and Cancellation Policy; and (4) general website content or marketing materials. A statement made during a sales conversation changes these Terms only if confirmed in writing by MapFlow Reception.
3. Description of the Service
MapFlow Reception provides a configurable AI receptionist designed to handle inbound business calls according to Customer-approved instructions. Depending on the Customer configuration and selected plan, the Service may:
answer missed, overflow, after-hours, or other inbound calls routed to the Service;
provide the required recording and transcription disclosure and, if a caller asks, truthfully explain that the caller is interacting with an automated or AI-powered receptionist;
collect caller information such as name, callback number, service address, requested service, issue description, urgency, and preferred appointment time;
answer approved business questions when that feature is configured;
check a connected Google Calendar for available times and create a tentative calendar request;
prepare a structured call summary and send an operational SMS notification to a Customer-designated number;
write structured information to connected systems such as Google Calendar, Google Sheets, and automation workflows; and
perform other inbound call-handling functions expressly described in the applicable Order.
Features vary by configuration and may be added, removed, limited, or modified to improve reliability, comply with law, respond to third-party platform changes, or reflect the Customer's selected plan.
4. What the Service Does Not Do
Unless MapFlow Reception expressly agrees otherwise in a written Order, the Service does not:
guarantee that any call will be answered, completed, understood correctly, or converted into a customer or job;
guarantee that any appointment will be accepted, confirmed, attended, or completed;
dispatch technicians, promise response times, or ensure that the Customer follows up with a caller;
provide binding quotes, estimates, warranties, professional plumbing advice, legal advice, medical advice, financial advice, or safety instructions;
accept payment-card information or process caller payments;
transfer live calls unless a transfer function is expressly configured and stated in the Order;
send automated messages to callers unless separately configured and approved in writing; or
place outbound marketing calls, send unsolicited marketing texts, or conduct telemarketing campaigns.
5. AI Limitations and Customer Oversight
The Service uses artificial intelligence and automated systems. AI systems can misunderstand speech, misclassify urgency, provide incomplete or incorrect information, fail to follow instructions, experience latency, or produce unexpected responses. Background noise, accents, poor connections, caller behavior, ambiguous requests, and third-party outages may affect performance.
The Customer is responsible for reviewing the Service configuration, keeping business information current, monitoring summaries and alerts, verifying important information with callers, confirming appointments, and maintaining reasonable human oversight. The Customer must promptly report material errors and must not represent the Service as infallible or as a substitute for professional judgment. The Customer may not instruct the Service to make a false statement that it is a human. If a caller directly asks whether the receptionist is automated or AI-powered, the Service will be configured to answer truthfully.
6. Call Recording, Transcription, and Caller Consent
The Service may record, transcribe, analyze, and summarize calls to provide call handling, prepare notes, support quality assurance, troubleshoot errors, maintain security, and resolve disputes. MapFlow Reception acts as the Customer's service provider when processing these communications.
The Service will be configured to provide a brief disclosure substantially similar to the following before substantive intake begins: “Just so you know, this call will be recorded and transcribed for customer care and to prepare notes for the service team. Is that okay?” The spoken disclosure does not have to separately announce the use of artificial intelligence unless required by applicable law or the caller asks. If asked, the Service will answer truthfully that it is an automated or AI-powered receptionist.
The Customer agrees not to remove, bypass, shorten in a misleading way, or instruct MapFlow Reception to disable a legally required disclosure or consent step. The Customer authorizes MapFlow Reception to implement a conservative consent process intended for nationwide use and remains responsible for notifying MapFlow Reception of any additional requirements applicable to the Customer's location, industry, or intended use.
If a caller declines recording or transcription, the Service may end the recorded intake and provide the Customer with a minimal callback alert using caller ID or other lawfully available non-substantive information. If the technology cannot stop recording or transcription during the call, the Service may end the call after advising the caller that the business will be notified. MapFlow Reception does not guarantee that a callback number will be available or accurate.
Full transcripts are not intended to be copied into the Customer's operational Google Sheet. The Service ordinarily sends structured information and a concise summary. Audio, transcripts, logs, summaries, and related data may be retained or deleted according to the Privacy Policy, technical settings, legal requirements, and legitimate operational needs. The Customer should preserve any record it is legally required to retain.
7. Tentative Appointment Requests and Calendar Integration
When calendar functionality is enabled, the Service may review available times in a connected Google Calendar and create or update a tentative service request. Calendar placement is not acceptance or confirmation of an appointment and does not create an obligation for the Customer to perform work.
The Customer is solely responsible for reviewing the request, verifying the caller's details, confirming or changing the appointment directly with the caller, assigning personnel, and completing the service. If the calendar integration fails or availability cannot be verified, the Service may collect a preferred time and send it to the Customer without representing that it is confirmed.
The Customer is responsible for calendar permissions, calendar accuracy, conflicts, time-zone settings, duplicate events, employee availability, and any calendar changes made outside the Service.
8. Emergency and Safety Limitations
MapFlow Reception is not 911, an emergency dispatch center, an alarm or monitoring service, a licensed plumbing provider, a utility, or a substitute for emergency services. The Service does not diagnose hazardous conditions and does not guarantee that an urgent call will be recognized, marked correctly, delivered, or reviewed in time.
The Service may mark a call as urgent based on caller statements and may advise callers who describe immediate danger, fire, a suspected gas leak, electrical danger, or a comparable emergency to contact 911 or the appropriate emergency utility. The Customer is solely responsible for monitoring urgent alerts, contacting callers, dispatching personnel, and maintaining its own emergency and after-hours procedures.
9. Customer Information and Configuration Responsibilities
The Customer must provide complete, accurate, lawful, and current information, including business name, service areas, hours, services, exclusions, scheduling rules, approved answers, pricing information the Service may share, emergency instructions, notification numbers, calendar access, and call-routing preferences.
The Customer must promptly notify MapFlow Reception of changes. MapFlow Reception may rely on Customer-provided information without independent verification and is not responsible for claims, losses, or caller disputes caused by inaccurate, incomplete, outdated, misleading, or unlawful information or instructions supplied by the Customer.
The Customer remains solely responsible for its licenses, permits, insurance, services, workmanship, pricing, estimates, customer relationships, regulatory compliance, employee conduct, consumer communications, and performance of all underlying work.
10. Setup, Service Activation Date, and Customer Delays
MapFlow Reception generally targets activation within five to ten business days after receiving a complete intake form, all required information and access, and reasonable Customer cooperation. This is an estimate, not a guaranteed launch date. The “Service Activation Date” is the date MapFlow Reception confirms that the receptionist has been configured and tested, is ready for the Customer’s use, and has been connected to the Customer’s call-routing arrangement or otherwise made available to receive live calls.
MapFlow Reception may test the Service using internal or Provider-controlled calls before activation. The Customer is not required to perform a test call unless MapFlow Reception reasonably requests one, but the Customer must confirm that the onboarding information it submitted is accurate and authorizes launch based on that information.
Customer-caused delays, including incomplete intake information, unavailable access, carrier issues, calendar permission problems, requested changes, or failure to respond, extend the estimated activation timeline. Because recurring subscription billing does not begin before the Service Activation Date, such delays do not create a right to an accelerated launch, service credit, or other compensation.
The Customer may cancel at any time before the Service Activation Date. If MapFlow Reception collected any subscription payment before activation, that prepaid subscription amount will be refunded in full. MapFlow Reception does not retain a setup fee or cancellation fee. MapFlow Reception may also offer an agreed extension, service credit, or revised activation date, but the Customer is not required to accept that alternative.
11. Telephone Numbers and Call Forwarding
The Customer may keep its existing business telephone number and configure missed-call, overflow, after-hours, or other call forwarding to the Service. MapFlow Reception may provide reasonable setup assistance, but the Customer remains responsible for its carrier account, forwarding settings, carrier charges, published business number, and compliance with carrier requirements.
Any telephone number supplied through MapFlow Reception or a third-party platform is licensed to the Customer only during the active subscription unless otherwise agreed in writing. MapFlow Reception or its provider retains control of that number. Transfer or porting is not guaranteed. Upon suspension or termination, the number may be disabled, reclaimed, or later reassigned. The Customer must remove or update any public reference to a Service-provided number before or promptly after termination.
12. Operational SMS Notifications
The Customer authorizes MapFlow Reception and its communications providers to send automated operational text messages to each telephone number supplied through checkout, onboarding, or support. Messages may include new-call summaries, caller information, requested appointment times, urgency alerts, system notices, onboarding communications, or billing-related operational notices.
The Customer represents that it owns each supplied number or has permission from the number's user to enroll it. Message and data rates may apply. Message delivery is not guaranteed and may be delayed or blocked by carriers, device settings, opt-outs, outages, or filtering.
If a recipient opts out by replying STOP or through another supported method, SMS notifications to that number may stop. Opting out of SMS does not cancel the subscription or eliminate payment obligations. The Customer must provide an alternative authorized notification method if SMS is disabled. HELP requests may be handled according to the applicable messaging program.
13. Third-Party Services and Integrations
The Service depends on third-party products and infrastructure that may include voice AI providers, telephony carriers, text-messaging providers, voice providers, Google Calendar, Google Sheets, automation platforms, hosting providers, and payment processors. These services are not controlled by MapFlow Reception and may change, fail, suspend access, impose limits, or discontinue features.
The Customer may be required to maintain third-party accounts and comply with third-party terms. MapFlow Reception is not responsible for third-party outages, data loss, API failures, carrier blocking, calendar errors, payment processor actions, platform policy changes, or other third-party acts or omissions. MapFlow Reception may substitute reasonably comparable providers or integrations when necessary.
14. Subscription Fees, Activation-Date Billing, and Taxes
The recurring subscription fee, included minutes, overage rate, billing interval, and any location or account limits are shown in the applicable Order. Each standard subscription covers one business location unless the Order expressly states otherwise.
Recurring subscription fees are charged in advance beginning on the Service Activation Date. The first monthly billing period begins on that date, and the payment processor will establish or adjust the recurring renewal date accordingly. If any subscription payment is collected before activation, it is treated as a prepayment and will be refunded in full if the Customer cancels before the Service Activation Date. Standard plans do not include a setup fee or cancellation fee, and there is no free trial unless expressly stated in the Order.
You authorize MapFlow Reception and its payment processor to charge the payment method on file for recurring subscription fees, usage overages, applicable taxes, approved plan changes, and other amounts due under the Order. Prices do not include taxes, levies, duties, or similar governmental assessments, which may be added where required by law.
15. Included Minutes and Usage Measurement
Included minutes apply only during the applicable billing cycle. Unused minutes expire at the end of that cycle, do not roll over, have no cash value, and are not refundable or transferable unless the Order expressly states otherwise.
Billable usage is the connected time during which the AI receptionist handles an inbound call. MapFlow Reception aggregates connected call seconds for the billing cycle, converts the total to minutes, and rounds the final monthly total down to the nearest whole minute. MapFlow Reception does not round each individual call up to a full minute.
Connected calls count toward usage regardless of outcome, including short calls, hang-ups after connection, spam calls, wrong numbers, Customer-initiated test calls after activation, time spent collecting information, and time spent checking the calendar. Calls that never connect do not count. MapFlow Reception's internal pre-launch testing does not count unless otherwise disclosed.
Usage records maintained by the applicable voice or telephony provider are the authoritative records absent a clear technical or billing error. A Google Sheet, SMS summary, or calendar entry is an operational record and may be incomplete if an automation fails; it is not the controlling meter for billing.
MapFlow Reception may issue a discretionary courtesy credit or adjustment. A prior credit, manual reduction, or decision not to bill a small amount does not create a right to future credits or change the usage definition.
16. Overage Charges and Billing Disputes
Usage above the included minutes is billed at the overage rate shown in the Order. Overage charges are billed in arrears and ordinarily appear on the next subscription invoice. MapFlow Reception may instead issue a separate invoice or separate authorized charge when operationally necessary, including after cancellation.
A usage statement or invoice may show total measured usage, included minutes, overage minutes, the applicable rate, and the resulting charge. You authorize MapFlow Reception to charge overages to the payment method on file without requiring a separate approval for each billing cycle.
You must notify support@mapflowmarketing.com of a good-faith usage or billing dispute within seven calendar days after the applicable invoice or charge. The notice must identify the disputed amount and explain the basis for the dispute. Undisputed amounts remain due. Failure to dispute within that period does not waive rights that cannot lawfully be waived, but may limit MapFlow Reception's ability to investigate or provide an adjustment.
Before initiating a chargeback, the Customer agrees to make a good-faith effort to resolve the issue directly with MapFlow Reception. This requirement does not waive any non-waivable right under applicable law.
17. Automatic Renewal, Plan Changes, and Price Changes
Beginning on the Service Activation Date, the subscription renews automatically each month until canceled. By accepting the Order and allowing activation, you affirmatively authorize recurring charges and acknowledge the renewal terms, cancellation method, included usage, and overage rate displayed at checkout or in the Order.
Plan changes must be requested through the customer portal or by emailing support@mapflowmarketing.com. Upgrades may take effect immediately and may be prorated. Downgrades ordinarily take effect at the next renewal. Existing overage charges and other accrued amounts remain payable. Customers should not create a replacement subscription or cancel an existing subscription without coordinating the effective date if doing so could create duplicate billing or a service interruption.
MapFlow Reception may change pricing or material subscription terms by providing at least thirty days' advance notice. A change takes effect no earlier than the first renewal after the notice period unless the Customer affirmatively agrees to an earlier date. The Customer may cancel before the change takes effect.
18. Failed Payments, Suspension, and Termination for Cause
After activation, if a payment fails, the payment processor may retry the charge. MapFlow Reception may notify the Customer and may suspend the Service if the amount remains unpaid for five calendar days after notice. MapFlow Reception may terminate the subscription if the balance remains unpaid for fifteen calendar days after notice or if repeated payment failures occur.
The Customer remains responsible for subscription fees, usage overages, taxes, and other amounts incurred before suspension or termination. MapFlow Reception is not responsible for missed calls, missed alerts, or other consequences during a suspension. Restoration may require full payment of the outstanding balance and may not preserve the same telephone number or configuration.
MapFlow Reception may immediately suspend or terminate access for unlawful use, fraud, security threats, abuse, interference with the Service, material breach, unauthorized outbound calling or messaging, or conduct that exposes MapFlow Reception or a service provider to legal or platform risk. When reasonably possible, MapFlow Reception will provide notice and an opportunity to cure.
19. Pre-Activation Cancellation, Ongoing Cancellation, and Refunds
Before the Service Activation Date, the Customer may cancel by emailing support@mapflowmarketing.com or using any cancellation method MapFlow Reception makes available. Any prepaid subscription amount will be refunded in full, and no setup fee or cancellation fee will be withheld. After activation, the Customer may cancel through the available Stripe customer portal or by emailing support@mapflowmarketing.com. MapFlow Reception may verify the identity and authority of the person requesting cancellation. Post-activation cancellation normally takes effect at the end of the current paid billing period, and the Service may remain available until that date.
After activation, the Customer may request immediate termination, but immediate termination does not create a right to a prorated refund. Monthly fees are non-refundable once the applicable billing period begins, except where required by law or for a verified duplicate charge, billing error, or other exception approved by MapFlow Reception. Usage overages incurred before termination remain payable and may be billed after cancellation. If MapFlow Reception ends an active subscription for its own convenience and not because of Customer breach, nonpayment, unlawful use, or security risk, MapFlow Reception may refund or credit the unused prorated portion of the prepaid monthly fee.
A Customer that cancels is responsible for disabling call forwarding, updating published contact information, exporting any Customer records it wishes to retain, and discontinuing use of any Service-provided telephone number. Data and configurations may be deleted according to the Privacy Policy and retention practices.
20. Acceptable Use and Prohibited Conduct
The Customer may use the Service only for lawful inbound business communications and other workflows expressly approved by MapFlow Reception. The Customer must not use, attempt to use, or instruct MapFlow Reception to use the Service to:
place unapproved outbound robocalls, telemarketing calls, or unsolicited calls using an artificial or prerecorded voice;
send unsolicited mass text messages or marketing messages;
impersonate another person or business deceptively, commit fraud, mislead callers, falsely claim that the Service is human when directly asked, or conceal any recording, transcription, or AI disclosure required by applicable law;
harass, threaten, discriminate against, exploit, or unlawfully monitor any person;
collect payment-card data, government identification numbers, health information, or other highly sensitive information unless MapFlow Reception has expressly approved a compliant configuration in writing;
provide emergency dispatch, medical, legal, financial, or other regulated professional advice;
violate telecommunications, privacy, recording, consumer-protection, anti-spam, employment, licensing, or other applicable laws;
interfere with, reverse engineer, probe, overload, bypass, scrape, copy, or compromise the Service or its security; or
permit any third party to use the Service in violation of these Terms.
MapFlow Reception may refuse or disable any requested script, workflow, integration, or use case that it reasonably believes is unsafe, deceptive, unlawful, technically unsupported, or inconsistent with provider policies.
21. Customer Data, Privacy, and Security
As between the parties, the Customer retains its rights in business information and caller-related data that it provides or that the Service processes on its behalf ("Customer Data"). The Customer grants MapFlow Reception a nonexclusive, worldwide, limited license to host, copy, transmit, transform, summarize, disclose to authorized service providers, and otherwise process Customer Data as necessary to provide, secure, support, improve, and comply with law regarding the Service.
MapFlow Reception may use aggregated or deidentified information that does not reasonably identify the Customer or a caller to analyze performance, improve workflows, prevent abuse, and develop general service improvements.
MapFlow Reception will use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the Service. No system is completely secure, and MapFlow Reception does not guarantee that data loss, unauthorized access, transmission errors, or security incidents will never occur. The Customer must use reasonable security practices, restrict access to its accounts, and promptly report suspected unauthorized access.
The collection, use, retention, disclosure, and deletion of personal information are further described in the Privacy Policy available on the Site, which is incorporated into these Terms. If the Customer requires a separate data-processing agreement, enhanced security commitment, or regulated-industry terms, those must be agreed in writing before use.
22. Confidentiality
Each party may receive nonpublic information that the other party identifies as confidential or that a reasonable person would understand to be confidential, including business procedures, customer lists, pricing, scripts, account information, technical configurations, and security information ("Confidential Information").
The receiving party will use Confidential Information only to perform or receive the Service, protect it using reasonable care, and disclose it only to personnel, contractors, professional advisers, and service providers who need to know it and are subject to appropriate confidentiality duties. These obligations do not apply to information that is publicly available through no breach, already lawfully known, independently developed, or lawfully received from another source.
A party may disclose Confidential Information when required by law, subpoena, court order, or governmental request, provided it gives notice when legally permitted and reasonably cooperates in seeking protective treatment.
23. Intellectual Property and Service Configuration
MapFlow Reception and its licensors retain all rights in the Service, software, AI prompts, agent architecture, templates, call-flow logic, automations, integrations, documentation, designs, methods, know-how, general improvements, and derivative works. Except for the limited right to use the Service during an active subscription, no ownership rights are transferred to the Customer.
The Customer owns its trademarks, logos, and Customer-created content. The Customer grants MapFlow Reception permission to use those materials only as necessary to configure and provide the Service. MapFlow Reception will not use the Customer's name, logo, testimonial, call data, or results in public marketing without separate written permission.
Upon termination, the Customer does not receive ownership or a transferable copy of the AI agent, prompts, workflows, telephone number, software configuration, or automation logic unless MapFlow Reception expressly agrees in a separate written agreement.
24. Support, Maintenance, and Service Availability
Support is available through support@mapflowmarketing.com. MapFlow Reception aims to respond within one business day, but response times are not guaranteed. Weekend and holiday support may be limited or unavailable.
MapFlow Reception does not provide a formal uptime or service-level guarantee unless stated in a signed Order. The Service may be unavailable or degraded because of maintenance, internet or power outages, carrier failures, third-party platform failures, AI errors, software bugs, device settings, calendar problems, text-message delays, security events, or events outside MapFlow Reception's reasonable control.
The Customer must maintain a reasonable fallback method for receiving calls and customer requests, such as voicemail, direct routing, another contact number, or internal monitoring. MapFlow Reception is not responsible for the Customer's failure to maintain or use a fallback method.
25. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” MAPFLOW RECEPTION DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
MAPFLOW RECEPTION DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, LEGALLY SUFFICIENT FOR EVERY CUSTOMER, COMPATIBLE WITH EVERY CARRIER OR SYSTEM, OR THAT IT WILL ANSWER EVERY CALL, UNDERSTAND EVERY CALLER, CREATE ACCURATE SUMMARIES, IDENTIFY EVERY URGENT CONDITION, GENERATE REVENUE, REDUCE COSTS, OR PRODUCE ANY PARTICULAR BUSINESS RESULT.
26. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAPFLOW RECEPTION AND ITS SERVICE PROVIDERS, CONTRACTORS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST CUSTOMERS, LOST CALLS, MISSED OR INCORRECT APPOINTMENTS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, COST OF SUBSTITUTE SERVICES, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED THAT SUCH DAMAGES MAY OCCUR.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF MAPFLOW RECEPTION ARISING OUT OF OR RELATING TO THE SERVICE, AN ORDER, OR THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY THE CUSTOMER UNDER THE AFFECTED ORDER DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose. They do not limit liability to the extent a limitation is prohibited by law, including liability that cannot lawfully be excluded for fraud, willful misconduct, or other non-waivable conduct.
27. Indemnification
The Customer will defend, indemnify, and hold harmless Ben Koehler d/b/a MapFlow Reception and its contractors, service providers, and representatives from third-party claims, demands, actions, penalties, investigations, losses, liabilities, damages, judgments, and reasonable costs arising out of or relating to:
Customer-provided information, scripts, instructions, content, telephone numbers, calendar rules, or business practices;
the Customer's plumbing or other underlying services, estimates, workmanship, licensing, employees, contractors, customer disputes, or failure to perform;
the Customer's failure to respond to callers, confirm appointments, monitor urgent alerts, maintain a fallback method, or correct inaccurate information;
the Customer's violation of law, third-party rights, carrier rules, recording requirements, messaging requirements, or these Terms;
unapproved outbound calling, telemarketing, mass messaging, fraud, impersonation, harassment, or other prohibited use; or
a claim that the Customer lacked authority to provide a number, account, data, content, or instruction used with the Service.
MapFlow Reception will provide reasonable notice of an indemnified claim and may control the defense with counsel of its choice. The Customer may not settle a claim in a manner that admits wrongdoing by or imposes obligations on MapFlow Reception without written consent. This section does not require indemnification to the extent a claim is finally determined to have resulted from MapFlow Reception's fraud, willful misconduct, or other conduct that cannot lawfully be indemnified.
28. Governing Law and Dispute Resolution
These Terms and each Order are governed by the laws of the State of California, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before filing a lawsuit, the complaining party must send written notice describing the dispute and requested resolution. The parties will attempt in good faith to resolve the dispute for at least thirty days after receipt of the notice. This requirement does not prevent a party from seeking temporary or emergency injunctive relief, pursuing an eligible small-claims matter, or acting before a limitations period expires.
Subject to the preceding paragraph, the parties consent to the exclusive jurisdiction and venue of the state and federal courts serving the California county in which MapFlow Reception's principal place of business is located when the claim is filed. Each party waives objections based on personal jurisdiction, venue, or inconvenient forum to the extent permitted by law.
The Customer is responsible for reasonable collection costs incurred to recover undisputed overdue amounts, to the extent permitted by law. These Terms do not include a general prevailing-party attorneys' fees provision.
29. Changes to the Service and These Terms
MapFlow Reception may update the Service and these Terms to reflect new features, operational changes, legal requirements, security needs, or third-party platform changes. The current version will be posted on the Site with an updated effective date.
For material changes, MapFlow Reception will provide reasonable advance notice by email, account notice, invoice message, or another method reasonably likely to reach the Customer. Material changes ordinarily take effect at the next renewal after the notice period or on a later stated date. Continued use after the effective date constitutes acceptance. If the Customer does not agree, it must cancel before the change takes effect.
30. Notices and Electronic Communications
The Customer consents to receive agreements, notices, invoices, disclosures, and other communications electronically. Notices to the Customer may be sent to the email address or telephone number associated with the Order or account.
Legal or billing notices to MapFlow Reception must be sent to support@mapflowmarketing.com with a subject line that reasonably identifies the matter. A notice is effective when actually received, except that routine support messages are not formal legal notices unless they clearly state that purpose.
31. General Provisions
Entire Agreement
These Terms, each Order, the Privacy Policy, and any incorporated written policy form the entire agreement concerning the Service and replace prior or contemporaneous discussions, proposals, representations, or agreements on the same subject.
Independent Contractors
The parties are independent contractors. These Terms do not create a partnership, franchise, agency, fiduciary, employment, or joint-venture relationship. MapFlow Reception may use independent contractors and third-party service providers to perform obligations under these Terms.
Assignment
The Customer may not assign or transfer these Terms or an Order without MapFlow Reception's written consent. MapFlow Reception may assign these Terms in connection with a business reorganization, sale, merger, transfer of substantially all relevant assets, or transfer to an affiliate or successor.
Force Majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, fire, severe weather, war, terrorism, civil disturbance, labor disputes, internet or utility failure, carrier outage, governmental action, cyberattack, epidemic, third-party platform failure, or supplier interruption. Payment obligations for services already provided are not excused.
Waiver and Severability
A failure to enforce a provision is not a waiver. If a provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect.
No Third-Party Beneficiaries
Except for parties expressly protected by the warranty disclaimers, liability limitations, and indemnification provisions, these Terms do not create rights for any third party, including callers or the Customer's customers.
Survival
Provisions that by their nature should survive termination will survive, including provisions concerning payment, overages, ownership, confidentiality, data responsibilities, disclaimers, indemnification, limitation of liability, disputes, and general provisions.
Headings and Interpretation
Headings are for convenience only. “Including” means “including without limitation.” Singular terms include the plural where appropriate. These Terms will not be construed against either party merely because one party prepared them.
32. Contact Information
MapFlow Reception is a trade name used by Ben Koehler, an individual sole proprietor operating in California.
Website: https://mapflowmarketing.com
Support and legal notices: support@mapflowmarketing.com
CUSTOMER ACKNOWLEDGMENT
By accepting these Terms, the Customer acknowledges that it has reviewed the applicable Order, understands that recurring billing begins on the Service Activation Date, understands the automatic-renewal and overage structure, authorizes recurring and usage-based charges after activation, understands that any prepaid subscription amount is fully refundable if canceled before activation, understands that standard plans have no setup or cancellation fee, understands that appointments are tentative until the Customer confirms them, and agrees to maintain the required recording and transcription disclosure and consent process.
END OF TERMS OF SERVICE